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IMPORTANT INFORMATION

In the event that some or all of your group are unable to attend on the chosen slot, we recommend and permit you to sell these to someone else and they can give your name on entry. You can post them on Santa's Magical Grotto & Christmas Shop Facebook page where they will sell quickly.

We are also no longer able to move to other slots. This is normal practice with ticketed events, eg concerts etc

 

 

Book Immediately - Spaces Always Sell Out! 

TICKETS ARE BELOW - KEEP  SCROLLING

1. Select your day/date   2. Select your entry time  3. Select number of Children tickets @ £18.95  4. Select number of Adults tickets @ £15.95

EACH ADULT TICKET IS £15.95

EACH CHILD TICKET IS £18.95

Children under 1 year AT DATE OF VISIT go free

NO NEED TO BOOK A TICKET FOR UNDER 1 YR OLD

They also receive a gift from Santa

There are no physical tickets

Your final receipt after payment must be either shown on smart phone email, photographed from PC screen or printed off. 

 PLEASE ARRIVE AT LEAST 10-15 MINUTES BEFORE ENTRY TIME

YOU MAY NEED TO REMAIN IN YOUR VEHICLE UNTIL CALLED - SUBJECT TO CHANGE

Make Sure Everyone Has Used The Toilet and Ready For Entry Time

Arriving late means you miss your slot as each group enter together and the experience commences immediately.

We will try to accommodate by swapping with early arrivals, do bear in mind if you have booked the last slot of the day there will be no way to offer a late entry as cast members will be leaving the set and refunds cannot be offered on the day for failure to arrive on time.

NB - Ignore The Number/Letter Code on each date / time

 

2020 Special Notice

 

The health and safety of our visiting families and staff is always paramount, please be assured we will adhere to all social distancing restrictions in place at that time. In the event of restrictions being imposed preventing us to run the experience, we will be able to offer all customers a rescheduled date for the following year or a complete refund of the booking.

Please note that we will still allow families to take their own photos on their journey to Santa's Courtyard, however to enable us control the flow of people and prevent the delays caused in the past, when meeting with Santa all photos will be taken using our camera with a system in place to allow free download after the event as well as being able to have copies printed on site. Further updates will be made on this as upgrades to the photography system are underway.

It is difficult to predict the exact format and rules in an ever changing world at the moment. In an attempt to prepare everyone, please note that face coverings may be mandatory for everyone where possible, except for exemptions for health reasons. Restrictions may mean excluding the complimentary refreshments on arrival, families may need to wait in their vehicle until their time and organised parking may be in operation which must be adhered to regardless of arrival time or preference of location. Please note the rules are subject to change right up to the date you book. We endeavour to update the website with information as it becomes available to us. 

 

Categories:

The Experience Will Last on average 30 minutes from entry to the experience. At busy periods the duration may be increased up to approx 90 minutes.

 The entry time is very much estimated, every family spends varying amount of time with Santa at the end of the experience, hence your entry time may be delayed by up to 30-40 minutes, our cast members will ensure you are made aware of any delays on arrival.

 Special Fast Pass  (please ask on arrival)

 For children with special needs such as Autism who may find difficulty with waiting. This entitles the user and their family WHERE POSSIBLE to gain faster access to Santa's Grotto when shown to cast members. 

 SPECIAL EFFECTS WARNING 

Warning
The Santa’s Magical Grotto Experience contains various special theatrical effects.
Including sound, moving lights,strobe lighting, falling snow and motion effects in the train area.
The train simulator windows contain flashing images that can be dangerous to any viewers with photosensitive epilepsy.
If you feel that this may be unsuitable for your child or indeed attending adults please refrain from booking.
If symptoms of nausea, headaches or dizziness begin to occur, we recommend that you ask to exit the experience by informing the closest staff member as soon as possible.